French Technical Support Representative
Core
Resolves moderate to complex technical problems (hardware and software) and provides comprehensive responses about services and products to customers.
Role type
Senior Technical Support Representative
Builds
Customer satisfaction and seamless project outcomes
Domain
IT Services / Technical Support
Deliverable
client delivery
Required skills
Active Directory, Linux, Microsoft Azure, Microsoft Windows 10, Windows Servers, Scripting, ServiceNow, IT Service Management, Issue Tracking, Computer Hardware, Operating Systems
Preferred skills
Agile Methodology, Automation, Desktop Support, Help Desk Support, Technical Support
Responsibilities
Resolves technical problems of moderate to complex nature; Provides comprehensive responses to questions about services, products, and technical matters; Assists customers proactively to mitigate or prevent problems; Coordinates departmental work and mentors the team; Establishes and maintains trusted relationships within customer accounts.
Seniority
Senior, hands-on IC