Kundenbetreuer:in (m/w/d) – Support im TeleHealth-Startup
Core
Patient Support Specialist managing patient journeys, coordinating care between patients and the medical team, and handling inquiries for a weight-management program.
Role type
Patient Support Specialist (Customer Care)
Builds
Juniper weight-management program (GLP-1 medication + nutrition + clinician-led care)
Domain
Healthcare / Weight Management / TeleHealth
Deliverable
client delivery
Required skills
Patient communication, inquiry prioritization, call handling, process documentation, community management, problem escalation
Preferred skills
Customer Experience (CX) software, Google Suite, Zendesk
Responsibilities
Communicate with patients and the medical team via the platform, manage appointment workflows, handle incoming patient inquiries, collaborate with pharmacy and nursing staff, manage Facebook community, document and improve processes
Seniority
Junior to Mid-level, hands-on IC
