Senior Machine Learning Engineer
Core
Build and ship a Customer Experience Intelligence platform using custom and off-the-shelf LLMs to analyze customer feedback for major brands.
Role type
Senior Machine Learning Engineer (GenAI/LLM)
Builds
Customer Experience Intelligence platform (extraction, retrieval, reranking, summarization, sentiment analysis)
Domain
AI/ML, Customer Experience, Large Language Models
Deliverable
production ML models
Required skills
Transformer architectures, PyTorch, Large-scale text data processing, Instruction fine-tuning, GenAI and agentic patterns, Classical ML and statistics
Preferred skills
Parameter-efficient fine-tuning (LoRA), Reinforcement learning (RLVR)
Technologies
PyTorch, vLLM, DeepSpeed
Responsibilities
Train, evaluate, and iterate on ML models and agentic systems for customer feedback; Build and maintain LLM-powered features like retrieval pipelines and insight agents; Design and run robust evaluation frameworks for non-deterministic systems; Improve semantic search and retrieval methods; Write production-quality code and collaborate on model serving and data pipelines; Mentor team members and review code/research.
Seniority
Senior, hands-on IC