Machine Learning Engineer
Core
Design, build, evaluate, and ship new capabilities for enterprise AI agents that handle customer support, engagement, and workflow automation.
Role type
Senior IC machine learning engineer (AI agents)
Builds
Production AI agents for customer experience (delight.ai)
Domain
Enterprise SaaS / Conversational AI / Agentic Systems
Deliverable
production ML models | product features
Required skills
LLM training and fine-tuning, RAG and retrieval systems, agent architecture and tool use, Python for production services, MLOps and data pipeline construction, inference optimization, evaluation system design, debugging agent failures
Preferred skills
Voice AI integration, large-scale data processing, GPU training infrastructure, cloud platforms (AWS/GCP/Azure)
Technologies
LLMs, RAG, Python, MLOps tools, cloud platforms
Responsibilities
Research, prototype, and productionize agent capabilities like memory, planning, and reasoning; Build core intelligence layers including retrieval and workflow orchestration; Train and adapt models for production; Design evaluation systems for accuracy and latency; Optimize inference systems for cost and throughput; Integrate voice AI and third-party APIs; Partner with product teams to define shippable features
Seniority
Senior, hands-on IC