Senior Machine Learning Engineer - NLP
Core
Design and develop state-of-the-art LLM-powered AI capabilities and Agentic AI/Multi-agent systems end-to-end for Observe.AI's customer experience platform.
Role type
Senior Machine Learning Engineer (NLP/LLM/Agentic AI)
Builds
LLM-powered AI agents and multi-agent systems for customer service automation
Domain
Artificial Intelligence / Natural Language Processing / Customer Experience
Deliverable
production ML models
Required skills
Python, PyTorch, TensorFlow, HuggingFace, LLMs, Multi-agent systems, Spoken Language Understanding, ML model optimization, Scalable system design
Preferred skills
Published papers in top NLP conferences, Open-source contributions, Spoken Language Understanding expertise
Technologies
LLMs, Agentic AI, PyTorch, TensorFlow, HuggingFace
Responsibilities
Design and develop LLM-powered AI capabilities and Agentic AI systems from ideation to production; Build and maintain highly scalable production systems; Optimize ML models and processing pipelines for performance and cost; Mentor junior engineers and influence peers; Collaborate cross-functionally to define solutions; Contribute to the community via tech blogs and conference papers
Seniority
Senior, hands-on IC with mentorship