Production Support Engineer L3 - 2832
Core
Provide advanced L3 production support, resolve complex incidents, implement code fixes, and perform root cause analysis for Java-based enterprise applications.
Role type
Senior L3 Production Support Engineer
Builds
Java-based applications and enterprise platforms
Domain
Enterprise Software / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Core Java, SQL, Splunk, Git, ServiceNow, L3 Production Support, Root Cause Analysis, Code Fixing, Testing
Preferred skills
AWS, Agile methodologies, AWS Certification
Technologies
Java, SQL, Splunk, Git, ServiceNow, AWS
Responsibilities
Troubleshoot incidents and implement code fixes, Perform Root Cause Analysis (RCA) and corrective actions, Collaborate with development teams to improve stability, Automate provisioning and access management processes, Participate in requirements gathering and design discussions, Contribute to continuous delivery initiatives
Seniority
Senior, hands-on IC