IT Support Intern
Core
Provide technical assistance to staff, ensure optimal use of hardware and software, enhance system performance, and secure data.
Role type
IT support intern
Builds
Internal IT infrastructure and user support services
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
hardware troubleshooting, software support, network knowledge, database maintenance, system security, helpdesk software proficiency, end-user training
Preferred skills
knowledge of IT trends, diagnostic testing
Technologies
Fresh service, SysAid
Responsibilities
Consulting with IT managers and departments, providing IT assistance to staff, training end-users on hardware and software, resolving logged errors, monitoring system performance metrics, updating software and upgrading hardware, maintaining databases, documenting processes, performing diagnostic tests
Seniority
Intern