Senior Incident and Escalations Manager
Core
Lead response to complex, high-impact incidents and escalations for Datadog's global customers, driving cross-functional coordination and communication.
Role type
Senior IC Incident and Escalation Manager
Builds
Incident response strategies, operational improvements, and proactive monitoring systems
Domain
SaaS, cloud, observability, distributed systems
Required skills
incident management, escalation handling, cross-functional leadership, strategic communication, root cause analysis, process improvement, project management, technical decision-making, stakeholder management, scripting (Python/JavaScript/shell)
Preferred skills
cloud computing, distributed systems, modern software architectures
Technologies
Python, JavaScript, shell
Responsibilities
Lead response to complex incidents and escalations, navigate competing priorities, represent IEM to leadership, lead communications during sensitive incidents, act as trusted partner across teams, lead cross-functional projects, establish best practices and training, mentor team members, design proactive monitoring strategies, identify systemic patterns to reduce recurrence
Seniority
Senior, hands-on IC
