Large Format Mid Volume Latex ATS Manager
Core
Leads North America technical support teams and operating models for Large Format Mid Volume Latex products, managing escalations, partner enablement, and feedback loops to engineering and business teams.
Role type
Senior Manager, Technical Support Operations
Builds
Large Format Mid Volume Latex support services and operating model
Domain
Industrial Printing / Large Format Latex
Required skills
People management, Technical support operations, Escalation governance, Cross-functional influence, Operational data analysis, Change leadership
Preferred skills
Large Format Latex portfolio knowledge, Competency center leadership, NPI support, Matrixed global business experience
Technologies
Case management systems, Remote support tools, Knowledge management platforms
Responsibilities
Lead North America ATS teams and remote support alignment; Govern complex and executive-visible escalations; Translate field issues into actionable product feedback; Drive operational improvements using service metrics; Build technical capability through workforce planning and training; Lead adoption of digital support and AI-enabled tools.
Seniority
Senior, hands-on IC
