Implementation Engineer
Core
Guide customers through integrating and implementing Keeper cybersecurity software, ensuring seamless onboarding and full utilization.
Role type
Senior IC SaaS Implementation Engineer
Builds
Customer implementations of KeeperPAM (cloud-native PAM platform)
Domain
Cybersecurity / Privileged Access Management (PAM)
Required skills
SaaS implementation, Linux administration, Windows administration, Mac OSX administration, Linux Shell, PowerShell, Firewall configuration, Active Directory (AD), DNS Servers, Authentication protocols, LDAP, Cloud technologies, SaaS architecture, Software integration, APIs, Data manipulation, Project management
Preferred skills
Salesforce, Python, PMP Certification, French language
Technologies
KeeperPAM, Salesforce, Linux, Windows, Mac OSX, Google docs, MS-office, Python
Responsibilities
Conduct needs assessments to gather requirements and tailor implementation plans, Configure Keeper software to meet unique customer requirements, Develop and deliver training sessions to educate customers, Create comprehensive documentation and user guides, Provide Level 2 technical support and troubleshoot issues, Oversee multiple implementation projects concurrently
Seniority
Senior, hands-on IC