Director of Business Operations
Core
Align strategy and execution for an AI-first contact center platform, owning the operating system, prioritizing work, and leading high-stakes cross-functional projects to drive growth and measurable outcomes.
Role type
Director of Business Operations (Strategy & Operations)
Builds
The company's operating system, strategic initiatives, and cross-functional execution frameworks for an AI-powered customer service platform.
Domain
B2B SaaS / AI / Contact Center Technology
Required skills
Strategic judgment, structured problem solving, executive presence, data-driven decision making, cross-functional leadership, bias to finish, builder mindset.
Preferred skills
Experience with AI/LLMs, fluency in using AI to diagnose problems and automate workflows.
Technologies
LLMs, AI agents, conversation intelligence platforms.
Responsibilities
Design the company's operating system (priorities, OKRs, business reviews), make explicit trade-offs between competing work, connect functional goals to the company plan and budget, diagnose execution breakdowns across functions, lead strategic projects to measurable results, define metrics to prove impact and retire low-value initiatives.
Seniority
Director, hands-on IC with executive presence
