Operatore di Supporto Tecnico (Italian Technical Support Representative)
Core
Resolve medium to high complexity technical issues for HP's commercial clients, providing comprehensive support for hardware, software, and IT infrastructure solutions.
Role type
Senior IC technical support representative
Builds
IT infrastructure solutions, hardware, and software products for commercial clients
Domain
IT Services / Hardware / Software
Deliverable
client delivery
Required skills
Hardware troubleshooting, Software troubleshooting, ITIL framework, Incident management, Microsoft Windows 11, Microsoft Office 365, Print technology, Desktop support, Remote support, Agile methodologies
Preferred skills
Automation, Computer Science knowledge, Issue tracking, Peripheral device support
Responsibilities
Resolve medium to high complexity technical issues for clients, Provide comprehensive answers on products and services, Collaborate with developers and QA specialists, Establish and maintain trusted client relationships, Coordinate department activities and support team members, Identify improvement opportunities and recommend solutions