Service Advisor
Core
Coordinate workshop activity, manage customer bookings and repair progress, and process payments in a fast-paced automotive/mining equipment service environment.
Role type
Service Advisor (Customer Service & Workshop Coordination)
Builds
Customer service interactions, workshop schedules, repair quotations, and payment processing
Domain
Automotive / Heavy Vehicle / Mining Equipment Service
Deliverable
client delivery
Required skills
Customer service, workshop coordination, quotation preparation, payment processing, inventory/parts knowledge, Microsoft Office (Outlook, Word, Excel), upselling/cross-selling
Preferred skills
Mechanical or trade experience, knowledge of technical catalogues, ability to manage competing priorities
Responsibilities
Coordinating and scheduling workshop bookings, keeping customers updated on repair progress, preparing customer quotations, managing customer enquiries, opening and closing jobs, raising purchase orders, monitoring Work in Progress (WIP), resolving service issues, maximizing parts and service sales
Seniority
Individual Contributor