Director, Customer Delivery & Education

Remote - USRemoteFull-time$180k–$215k2026-11-03 → 2026-11-10

Core

Lead complex customer escalations and recoveries for a legal AI platform, acting as the escalation owner for high-risk issues.

Role type

Senior individual contributor (Director level)

Builds

Customer escalation program and recovery workflows

Domain

Legal technology / AI / Enterprise SaaS

Deliverable

client delivery

Required skills

complex enterprise software escalations, customer recovery, technical account engagements, hands-on technical background, executive communication, escalation program building, cross-functional decision making, data/AI/automation usage

Preferred skills

legal technology, enterprise integrations, complex software implementations, incident management, improving recurring product/delivery problems

Technologies

AI, automation

Responsibilities

Build and run a unified view of customer risks and escalations; personally lead complex recovery plans and executive conversations; apply technical judgment to diagnose issues with engineering/product teams; secure cross-team decisions under pressure; close recoveries with evidence; identify root causes to improve product and delivery processes

Seniority

Senior, individual contributor (Director title)

About Eve

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong.