Business Systems Automation Engineer
Core
Design and deploy multi-step AI automation flows connecting LLM inference, CRM triggers, and data transforms to drive business outcomes.
Role type
AI Automation & CRM Integration Engineer
Builds
Intelligent CRM systems integrating language models and automated workflows
Domain
SaaS / AI / CRM
Deliverable
production ML models
Required skills
Multi-step AI automation, Full-stack LLM + Salesforce integration, Prompt engineering, LLM evaluation, Knowledge-based AI & ontology design
Preferred skills
Revenue operations workflows, pipeline reporting, CRM-driven business processes
Technologies
Salesforce, LLM APIs, RAGAS, TruLens, Tableau
Responsibilities
Design and deploy multi-step AI automation flows connecting LLM inference, CRM triggers, webhook events, and data transforms; Build and maintain full-stack integrations between large language model APIs and Salesforce; Engineer prompt templates, few-shot frameworks, and output validation logic; Develop and run LLM evaluation pipelines using frameworks such as RAGAS, TruLens, or equivalent; Collaborate with Tableau and Salesforce stakeholders to surface AI-driven insights through dashboards and reporting workflows; Translate technical model outputs into interpretable business signals, supporting revenue operations and pipeline visibility.
