(Senior) Customer Success Manager:in im Bereich SaaS (w/m/d) - Remote
Core
Onboard and support B2B customers in the commercial operations of wind and PV plants using the opti.node SaaS platform.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer success for a SaaS platform aggregating data and automating administrative tasks for wind and solar park operators.
Domain
Renewable energy / Energy management / SaaS
Deliverable
client delivery
Required skills
Customer success experience, B2B client interaction, understanding of energy market processes, regulatory knowledge, complex problem solving, digital tool proficiency
Preferred skills
Energy economics background, experience in direct marketing or energy trading, English language skills
Technologies
Hubspot, Confluence, Miro, Teams, opti.node
Responsibilities
Organize customer onboarding, explain software features, maintain regular contact to identify new requirements, collaborate with product management to specify new features, act as the primary point of contact for customer challenges.