Unit Manager - Group Benefits: Eligibility Management - Remote
Core
Leading, supervising, and developing employees to meet performance objectives for one or more units or functions within group benefits/operations.
Role type
Unit Manager (Group Benefits Operations)
Builds
Operational units and functions for group benefits
Domain
Insurance / Group Benefits Operations
Deliverable
dashboards & analysis
Required skills
Team leadership, performance management, coaching, staffing decisions, compliance management, budget management, conflict resolution, process improvement, operational analysis
Preferred skills
College degree or equivalent experience, change management, cross-functional project management
Technologies
None stated
Responsibilities
Providing coaching and feedback to employees, setting clear expectations and holding employees accountable, overseeing training and development, ensuring adherence to legal and operational compliance, managing daily workflow to meet Service Level Agreements, resolving escalated issues involving employees and customers, developing and managing budget, driving operational improvements
Seniority
Mid-level, hands-on IC