Manager Claims Client Liaison - Remote
Core
Leading a team providing claims support, advocacy, and relationship management for national account customers across Workforce Benefits product lines.
Role type
Manager, Claims Client Liaison
Builds
Customer service operations and team performance for national accounts
Domain
Insurance / Workforce Benefits
Deliverable
dashboards & analysis
Required skills
People leadership, claims operations expertise, business judgment, communication, performance management, capacity planning, escalation management, trend analysis
Preferred skills
Disability/leave/life/workforce benefits knowledge, complex relationship management
Technologies
None stated
Responsibilities
Lead, coach, and develop a team of Claims Client Liaisons; Establish and monitor service standards; Manage workload distribution and staffing capacity; Serve as primary escalation point for complex claims issues; Partner with cross-functional teams to improve service effectiveness; Analyze claims trends and operational metrics to drive efficiency.
Seniority
Manager, people leadership