Associate Director, Supplemental Health Claims Operations
Core
Lead strategic leadership and operational oversight for Supplemental Health Claims, driving service excellence and modernization for claimants and clients.
Role type
Associate Director, Claims Operations
Builds
End-to-end claims operations and service delivery for supplemental health products
Domain
Insurance / Health Benefits
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, operational oversight, team leadership, process improvement, regulatory compliance, data analysis, change management
Preferred skills
Advanced degree, industry designation (CPCU, AIC), transformation experience
Technologies
Workflow systems, digital workflows, dashboards
Responsibilities
Execute forward-looking claims strategy aligned with enterprise objectives, oversee day-to-day claims operations across multiple product lines, lead and develop claims managers and team members, ensure adherence to federal and state regulations and internal policies
Seniority
Senior, hands-on IC with strategic leadership
