Operations Team Lead - Mobile & RON (Signer's Choice)
Core
Subject matter expert and team lead supporting mobile and remote online notarization (RON) operations to ensure consistent execution and seamless customer experience.
Role type
Operations Team Lead (Mobile & RON)
Builds
Mobile and RON notary service lines
Domain
Real estate services / Title insurance / Notary operations
Deliverable
client delivery
Required skills
process improvement, escalation management, data analysis, problem-solving, decision-making, training coordination, compliance knowledge
Preferred skills
leadership experience, fast-paced environment adaptability
Technologies
mobile notary systems, RON platforms
Responsibilities
Recommend process improvements for consistency and efficiency; manage escalations and complex scenarios; build expertise in Mobile & RON processes and compliance; support onboarding and training; coordinate work of non-direct-report team members; analyze data to solve complex problems.
Seniority
Individual Contributor Team Lead