Analista de Gestión Comercial de Sellers - Mercado Envíos
Core
Manage commercial relationships with sellers (XD/XDDO) to improve collection performance, diagnose delivery delays, and support the seller lifecycle from onboarding to migration.
Role type
Senior commercial account manager (logistics)
Builds
Seller performance improvements and logistics service quality
Domain
E-commerce logistics and marketplace operations
Required skills
commercial account management, key account management, seller lifecycle management, KPI monitoring, stakeholder management, SQL, BigQuery, advanced Excel
Preferred skills
none stated
Technologies
SQL, BigQuery, Excel
Responsibilities
Manage commercial relationships with sellers XD and XDDO to improve collection performance; Diagnose and resolve delivery delay causes; Support the seller lifecycle including onboarding and migration; Track seller service KPIs (PUS, Delay, Sleeping) and act on deviations; Act as a bridge between First Mile and Marketplace Colombia.
Seniority
Mid-level, hands-on IC