Patient Service Representative
Core
Front desk operations specialist supporting patient check-in/out, scheduling, insurance verification, and payment collection in a high-volume outpatient vein clinic.
Role type
Patient Service Representative (Medical Front Desk)
Builds
Patient access workflows and clinic flow for Metro Vein Centers
Domain
Healthcare / Vein Treatment / Outpatient Clinic
Required skills
Patient check-in and check-out, Medical scheduling, Insurance eligibility verification, Payment collection, EMR system management, Patient communication, Multitasking in fast-paced environments, De-escalation of patient concerns
Preferred skills
Bilingual English/Spanish, Prior medical front desk or patient access experience, Experience with insurance verification and EMR systems
Technologies
EMR systems, Scheduling platforms
Responsibilities
Greet and check in patients in person and over the phone, Verify insurance eligibility and collect copays/balances, Schedule and confirm patient appointments, Maintain accurate patient records and scan documentation, Support clinic flow and communication between providers and patients, De-escalate patient concerns professionally