Customer Success Specialist
Core
Account manager for VIP members of a digital collectibles marketplace, handling day-to-day requests via text, email, and phone.
Role type
Senior Customer Success Specialist (VIP)
Builds
Personalized online showrooms, grading services, and digital pack openings for collectors
Domain
E-commerce / Digital Collectibles
Required skills
text-based communication, end-to-end request ownership, cross-functional collaboration, issue resolution, high-volume conversation management, time-sensitive availability
Preferred skills
Zendesk, Gladly, Metabase, Stripe, shipping/logistics platforms, high-net-worth customer support, loyalty program experience
Technologies
Zendesk, Gladly, Metabase, Stripe
Responsibilities
Manage VIP account requests and benefits, coordinate fulfillment with Operations, resolve insurance claims, analyze customer feedback, support escalations
Seniority
Mid-level, hands-on IC
