Enterprise Networking Support Engineer
Core
Provide technical support for Ubiquiti's networking products via phone, web chat, and email, troubleshooting issues and educating premium customers.
Role type
Enterprise Networking Support Engineer
Builds
Ubiquiti networking products for businesses, smart homes, and ISPs
Domain
Networking / IT Support
Deliverable
client delivery
Required skills
Networking (routing, switching, security, VPNs), TCP/IP, WireGuard, Linux, Troubleshooting, Customer Education
Preferred skills
Ubiquiti products knowledge, Audio protocols, UX/CX expertise, Fast-paced environment adaptability
Technologies
Linux, WireGuard, TCP/IP
Responsibilities
Provide technical support via phone, web chat, and email; Troubleshoot and diagnose issues; Educate customers on products and best practices; Identify and recreate potential bugs; Work cross-functionally to drive product improvements
Seniority
Mid-level, hands-on IC
