IT Helpdesk Support, Digital Ops
Core
Frontline IT support technician resolving hardware, software, audio/video, and basic networking issues for end users.
Role type
IT Helpdesk Support Technician
Builds
IT support services and documentation for internal users
Domain
Aviation / Electric Aviation
Required skills
Windows/Mac/Linux troubleshooting, Active Directory/Entra ID administration, MDM software, technical writing, audio/video equipment installation, basic network troubleshooting, PowerShell scripting
Preferred skills
iOS/MacOS/Android MDM, Slack/Zoom/Teams troubleshooting, Atlassian products (Confluence/Jira), ERP/PLM/ALM software (PLEX/Polarion/3DX/Solidworks)
Responsibilities
Provide end-user support for hardware/software/audio/video/networking issues, manage electronic ticketing system, perform remote troubleshooting, conduct new hire training, maintain conference room AV systems, create IT documentation
Seniority
Individual Contributor, Entry to Mid-level
