Automotive Service Advisor
Core
Serve as the key connection between customers and in-shop technicians, managing appointments, repair reviews, and vehicle logistics.
Role type
Entry-level automotive service advisor (customer service & sales)
Builds
Car care services and repair workflows for AAA members
Domain
Automotive retail and service
Deliverable
client delivery
Required skills
Customer service, appointment scheduling, repair review, work distribution, warranty program management, communication, problem-solving
Preferred skills
Automotive industry experience, ASE Service Advisor Certification, automotive technology knowledge
Technologies
Total Repair Care (TRC) standards, vehicle inspection systems
Responsibilities
Greet customers and schedule appointments, review repairs and services with customers, distribute work to shop technicians, arrange towing or alternate transportation, monitor inspection dates and notify customers of service needs