Solution Architect
Core
Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of ServiceNow IT Operations Management (ITOM) and collaborate with Sales Pursuit and Delivery Teams to develop winnable solutions.
Role type
Senior Solution Architect (ServiceNow ITOM)
Builds
Scalable IT operations solutions for enterprise clients
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow IT Operations Management (ITOM), IT service management processes, enterprise solution design, complex requirement analysis, problem-solving, stakeholder communication
Preferred skills
Team leadership, mentoring, cross-functional collaboration
Technologies
ServiceNow
Responsibilities
Lead the design and implementation of scalable solutions that address complex client challenges, Engage with multiple teams and contribute on key decisions, Mentor junior team members by providing guidance and support to enhance their professional growth, Facilitate communication between technical teams and business stakeholders to ensure alignment and clarity, Interpret client needs and transform them into unique and actionable solutions, Collaborate with sales and delivery teams to craft proposals that meet client expectations and provide clear value
Seniority
Senior, hands-on IC with team leadership