ServiceNow Product and Delivery Manager, Deloitte Global Technology
Core
Drive end-to-end ServiceNow solution delivery for global member firms, leading delivery teams and managing the product roadmap to map platform capabilities to business outcomes.
Role type
Senior Product and Delivery Manager (ServiceNow)
Builds
Global ServiceNow platform capabilities and delivery solutions for Deloitte member firms
Domain
Professional Services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
ServiceNow platform expertise (ITSM, ITOM, CMDB/Discovery, SAM/HAM), delivery leadership, stakeholder management, product strategy, agile delivery, onshore-offshore model management
Preferred skills
ServiceNow certifications, large-scale/global deployment experience, prior COE or shared-services experience
Technologies
ServiceNow, ITSM, ITOM, CMDB, Discovery, SAM, HAM
Responsibilities
Lead and coordinate multiple concurrent ServiceNow engagements; maintain transparent communications with customers, internal stakeholders, and vendors; define and socialize the product/solution roadmap; manage intake through delivery including demand assessment and chartering; translate customer needs into ServiceNow capabilities and advise on optimal designs; ensure consistent, auditable processes across the Center of Excellence; measure and drive delivery outcomes and benefits realization; coach team members and manage onshore–offshore delivery models
Seniority
Senior, hands-on IC with leadership responsibilities