Sr. Account Manager
Core
Sr. Account Manager leading customer implementation and delivery projects for a manufacturing intelligence platform.
Role type
Senior Account Manager / Project Delivery Lead
Builds
Manufacturing intelligence platform for micro- and nano-materials
Domain
Industrial manufacturing / Materials science / AI & Analytics
Deliverable
client delivery (via careerplan.io/jobs/4430482009-sr-account-manager-at-sirenopt)
Required skills
Account management, Project management, Cross-functional coordination, Stakeholder management, Risk mitigation, Change request management
Preferred skills
Japanese/Korean/Mandarin business proficiency, Battery/Semiconductor/Aerospace industry experience, AI/Analytics implementation experience, Organizational Change Management
Technologies
Manufacturing intelligence platform, Physics-informed machine learning, Predictive analytics, Cold atmospheric plasma
Responsibilities
Serve as primary point of contact for assigned customer accounts, Lead customer implementation and delivery projects from kickoff through completion, Develop project plans, schedules, milestones, budgets, and risk mitigation strategies, Coordinate cross-functional teams including Product, Engineering, Data Science, and Customer Support, Monitor project progress and communicate status to executive stakeholders, Manage change requests to ensure on-time delivery, Facilitate governance meetings and business reviews, Drive customer adoption and identify future engagement opportunities, Gather customer feedback to influence product improvements
