Customer Experience Specialist
Core
Provide frontline customer support and advanced technical troubleshooting for Beacon's at-home EEG and cardiopulmonary diagnostic platforms serving healthcare professionals and sleep laboratories.
Role type
Senior IC technical customer support specialist
Builds
Reliable resolution of complex software, hardware, and workflow issues for clinical diagnostics customers
Domain
Life Sciences / Medical Devices / Neurology
Deliverable
client delivery
Required skills
Technical troubleshooting (software/hardware/Windows), SQL, high-volume support ownership, cross-functional collaboration, clinical/sleep medicine context
Preferred skills
Healthcare technology experience, medical device support, application support
Technologies
Windows, Device Manager, SQL, CRM, ticketing systems (via careerplan.io/jobs/4430121009-customer-experience-specialist-at-beaconbiosignals)
Responsibilities
Investigate and resolve complex technical issues independently; troubleshoot Windows environments and connected medical devices; reproduce software problems and gather technical evidence; translate between customers and engineering teams; document issues and contribute to knowledge bases; manage customer onboarding and training.
Seniority
Mid-Senior, hands-on IC