Insurance Call Center Supervisor
Core
Lead and manage daily operations of an insurance sales call center, driving sales production and ensuring member satisfaction.
Role type
Team Lead / Supervisor for Insurance Sales Call Center
Builds
Insurance sales performance and team productivity
Domain
Insurance / Call Center Operations
Deliverable
product features
Required skills
Insurance sales experience, supervisory experience, customer issue escalation handling, sales reporting, staffing management, coaching, scheduling, product knowledge
Preferred skills
None stated
Technologies
Microsoft Office (Word, Excel, PowerPoint), Phone systems
Responsibilities
Lead sales associates using supervisory techniques, act as technical advisor on products and processes, monitor phone system availability, provide coaching and counseling, prepare monthly sales reports, manage hiring and training, handle time accounting and scheduling, monitor performance vs. plan, develop action plans, handle escalated customer issues
Seniority
Mid-level Supervisor
