ServiceNow - ServiceNow HR Service Delivery (HRSD) - Manager - Tech Cons- Open Location
Core
Lead ServiceNow HR Service Delivery (HRSD) transformation projects, designing and delivering AI-enabled HR solutions to improve employee self-service and HR case resolution for enterprise clients.
Role type
Senior IC ServiceNow HRSD Consulting Manager
Builds
AI-enabled HRSD solutions (Now Assist, EmployeeWorks, Employee Slate) and process transformation initiatives
Domain
HR Technology / ServiceNow Platform / AI in HR
Deliverable
production ML models | product features
Required skills
ServiceNow HRSD implementation, team leadership (5-10+ resources), client relationship management, business process analysis, AI use case design, responsible AI governance, waterfall and agile delivery, pre-sales support
Preferred skills
ServiceNow CMA/CTA, performance analytics, Employee Center experience, ServiceNow AI solutions (Agentic, AI Control Tower)
Technologies
ServiceNow, Now Assist, EmployeeWorks, Employee Slate, AI Control Tower
Responsibilities
Lead workstream delivery and manage processes/solutions; Track deliverable completion and project status; Act as engagement lead for design, configuration, testing, and deployment; Mentor multi-disciplinary teams; Advise clients on responsible AI adoption and governance; Facilitate requirements workshops and process design sessions
Seniority
Manager, hands-on IC with team leadership