ServiceNow- ServiceNow Moveworks AI Architect Manager - Tech Cons - Open Location
Core
Lead ServiceNow Transformation teams to design and deploy AI-native solutions, agentic workflows, and governance frameworks for enterprise clients.
Role type
Senior IC ServiceNow AI Architect Manager
Builds
AI-driven transformation solutions on the ServiceNow platform (NOW Assist, Moveworks, AI Control Tower)
Domain
Enterprise IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) with Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow platform configuration and development, Moveworks platform implementation, AI workflow automation, prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG), Model Context Protocol (MCP), Agent-to-Agent (A2A) protocols, client engagement leadership, project management
Preferred skills
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA), NOW Assist suite certifications, Big 4 consulting experience
Technologies
ServiceNow, Moveworks, NOW Assist, AI Control Tower, LLMs, MCP, A2A
Responsibilities
Lead engagement or workstream delivery across design, configuration, testing, and deployment phases; manage and mentor multi-disciplinary teams; build client relationships and demonstrate service value; guide industry-leading practices for ServiceNow AI capabilities; configure AI Search and integrate with knowledge management systems; deploy and optimize Moveworks plugins and connectors; support pre-sales proposals and estimates; facilitate requirements workshops; manage project planning, status reporting, budgets, and risk logs.
Seniority
Manager, hands-on IC with team leadership