Technical Success Manager (North America Region - EST Shift)
Core
Drive customer adoption, retention, and lifetime value for the JFrog software supply chain platform by acting as a technical escalation point and adoption partner.
Role type
Senior Technical Success Manager (SaaS)
Builds
Customer adoption plans, project delivery timelines, and platform health strategies for enterprise clients.
Domain
Software Supply Chain / DevOps / SaaS
Deliverable
client delivery
Required skills
Customer success management, relationship management, enterprise delivery, technical presentations, Linux, CLI, REST API, Docker, Kubernetes
Preferred skills
None stated
Technologies
JFrog Platform, Linux, CLI, REST API, Docker, Kubernetes
Responsibilities
Focus on customer lifetime value and NPS/CSAT scores; Assist customers in creating adoption/rollout plans; Provide service to the Sales team to enable renewals and upsells; Formulate and deliver projects with customers; Collaborate with Solution Engineering and Professional Services teams; Monitor customer health and brand perception; Act as the first point of escalation.
Seniority
Senior, hands-on IC