Salesforce Delivery Lead
Core
Senior individual contributor responsible for end-to-end delivery of Salesforce projects, enhancements, and application support, ensuring alignment with enterprise standards and governance.
Role type
Senior IC Salesforce Delivery Lead
Builds
Salesforce projects, enhancements, and application support services
Domain
Healthcare / Enterprise CRM
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
End-to-end project delivery, vendor and contract resource management, application support (AD/AMS), risk and issue tracking, stakeholder communication, governance adherence, multi-priority management
Preferred skills
Salesforce CRM experience, enterprise/regulated environment experience, PMO standards familiarity, PMP or Agile certification
Technologies
Salesforce
Responsibilities
Own end-to-end delivery across projects, enhancements, and support activities; Provide day-to-day direction and oversight to offshore/onshore vendors and contractor resources; Track delivery performance, including risks, issues, dependencies, and mitigation plans; Coordinate across project and support streams to ensure seamless execution; Oversee application support (AD/AMS), ensuring system stability and SLA adherence; Balance competing priorities across delivery and support demand; Ensure adherence to governance standards, delivery controls, and reporting requirements; Provide clear status reporting and communicate delivery health to stakeholders and leadership; Manage stakeholder expectations, priorities, and escalations; Monitor vendor performance against SOW deliverables and service levels; Identify opportunities to improve delivery efficiency and scalability
Seniority
Senior, hands-on IC