Business Analysis Advisor
Marketing Statement
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities
PRIMARY PURPOSE
Facilitates and optimizes technology service delivery between CMBC business units and TransLink’s Business Technology Services. Serves as the operational point of contact for intake, triage, prioritization, escalations, and stakeholder communications at CMBC, and analyzes CMBC specific business requirements and develops technology solution proposals to support the selection of appropriate technology.
Key Accountabilities
Aligns CMBC business requirements with technology products and services currently provided by Business Technology Services (BTS), and identifies requests that represent new, unique or emerging needs not met by existing internal solutions or expertise
Proactively leverages knowledge of CMBC teams, processes, and existing enterprise technologies to recommend improvements, efficiencies, and technology enabled solutions tailored to departmental needs.
Collaborates with CMBC stakeholders to understand business objectives, processes, and improvement opportunities, and assesses how technology can enable efficiencies and support desired outcomes; defines business requirements and evaluates value, impact, risks, and required investment.
Validates business needs and prepares CMBC-specific business case information demonstrating alignment with strategic objectives; clearly documents requirements, analysis, findings, and agreements.
Maintains current knowledge of technology products and market trends, as well as a strong understanding of enterprise technologies available within CMBC, in order to evaluate solution options and recommend those that best meet business needs for CMBC.
Leads and supports CMBC initiatives and projects that utilize existing enterprise technologies (e.g., Microsoft Power Platform), including engaging with project teams, developing project deliverables, and collaborating with stakeholders throughout the project lifecycle where no new BTS services are required.
Collaborates with, and acts as the key bridging relationship resource among various CMBC departments and technology specialists; provides process and planning expertise to business leaders; notifies management and key stakeholders in real-time of important developments, potential problems and related information. Fosters and maintains relationships with both CMBC stakeholders and internal BTS services providers and stakeholders to ensure knowledge is current and aligned with product, business and governance strategies
Support projects as needed, including engaging with project teams, developing project management deliverables and documentation, and collaborating with project stakeholders as needed throughout project lifecycles.
Evaluates solution options, outlining advantages and disadvantages, and recommends viable business solutions. Translates technical concepts into clear, business focused language to bridge communication between BTS and CMBC stakeholders with varying levels of technical understanding.
Prepares and delivers professional presentations and business reports that support the processes that plan and deliver technology solutions.
Prepares and delivers support and training materials for CMBC (job aids, demonstrations, workshops) related to technology solutions to highlight possibilities for employee productivity and efficiency gains and to ensure successful adoption by business stakeholders and their teams.
Qualifications
EDUCATION & EXPERIENCE:
The requirements for this position are acquired through completion of a Bachelor degree in Business Administration or Computer Science, plus six (6) years of information technology and business analysis in a complex environment with enterprise systems, and multi-stakeholder projects.
Other Requirements
Advanced communication skills, both written and oral
Strong analytical and technical skills with the ability to provide advice, consultation and guidance to business leaders across the organization.
Strong facilitation skills to present findings from analysis of business need to multiple stakeholders.
Strong negotiation and interpersonal skills in a multi-stakeholder environment
Strong knowledge of current technology in the marketplace
A solid working knowledge of enterprise systems and solutions
Sound knowledge of the Microsoft Power Platform
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
The salary for this position ranges from $84,480 - $126,720 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How To Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: May 15, 2026
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected]
As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.
At CMBC, one of BC’s Top Employers, we're committed to providing an innovative, healthy, and engaging workforce. This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.
We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day. Metro Vancouver relies on us, and we take that as a point of pride.
Responsibilities
PRIMARY PURPOSE
Facilitates and optimizes technology service delivery between CMBC business units and TransLink’s Business Technology Services. Serves as the operational point of contact for intake, triage, prioritization, escalations, and stakeholder communications at CMBC, and analyzes CMBC specific business requirements and develops technology solution proposals to support the selection of appropriate technology.
Key Accountabilities
Aligns CMBC business requirements with technology products and services currently provided by Business Technology Services (BTS), and identifies requests that represent new, unique or emerging needs not met by existing internal solutions or expertise
Proactively leverages knowledge of CMBC teams, processes, and existing enterprise technologies to recommend improvements, efficiencies, and technology enabled solutions tailored to departmental needs.
Collaborates with CMBC stakeholders to understand business objectives, processes, and improvement opportunities, and assesses how technology can enable efficiencies and support desired outcomes; defines business requirements and evaluates value, impact, risks, and required investment.
Validates business needs and prepares CMBC-specific business case information demonstrating alignment with strategic objectives; clearly documents requirements, analysis, findings, and agreements.
Maintains current knowledge of technology products and market trends, as well as a strong understanding of enterprise technologies available within CMBC, in order to evaluate solution options and recommend those that best meet business needs for CMBC.
Leads and supports CMBC initiatives and projects that utilize existing enterprise technologies (e.g., Microsoft Power Platform), including engaging with project teams, developing project deliverables, and collaborating with stakeholders throughout the project lifecycle where no new BTS services are required.
Collaborates with, and acts as the key bridging relationship resource among various CMBC departments and technology specialists; provides process and planning expertise to business leaders; notifies management and key stakeholders in real-time of important developments, potential problems and related information. Fosters and maintains relationships with both CMBC stakeholders and internal BTS services providers and stakeholders to ensure knowledge is current and aligned with product, business and governance strategies
Support projects as needed, including engaging with project teams, developing project management deliverables and documentation, and collaborating with project stakeholders as needed throughout project lifecycles.
Evaluates solution options, outlining advantages and disadvantages, and recommends viable business solutions. Translates technical concepts into clear, business focused language to bridge communication between BTS and CMBC stakeholders with varying levels of technical understanding.
Prepares and delivers professional presentations and business reports that support the processes that plan and deliver technology solutions.
Prepares and delivers support and training materials for CMBC (job aids, demonstrations, workshops) related to technology solutions to highlight possibilities for employee productivity and efficiency gains and to ensure successful adoption by business stakeholders and their teams.
Qualifications
EDUCATION & EXPERIENCE:
The requirements for this position are acquired through completion of a Bachelor degree in Business Administration or Computer Science, plus six (6) years of information technology and business analysis in a complex environment with enterprise systems, and multi-stakeholder projects.
Other Requirements
Advanced communication skills, both written and oral
Strong analytical and technical skills with the ability to provide advice, consultation and guidance to business leaders across the organization.
Strong facilitation skills to present findings from analysis of business need to multiple stakeholders.
Strong negotiation and interpersonal skills in a multi-stakeholder environment
Strong knowledge of current technology in the marketplace
A solid working knowledge of enterprise systems and solutions
Sound knowledge of the Microsoft Power Platform
Other Information
Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.
Work Schedule
37.5 hours per week.
Work Designation
Hybrid
This position offers the flexibility of working both on-site and remotely within B.C.
Rate of Pay
The salary for this position ranges from $84,480 - $126,720 per annum. Actual salary offered will be based on education, experience, skills, and qualifications as they relate to the role.
We aim to provide competitive pay that reflects your professional background and expertise. We want to ensure our offer will align with your strengths considering experience, skills, and internal equity to offer a fair and equitable salary. The Total Compensation Package, which includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan as well as other employment offerings will be discussed in detail as your application progresses.
How To Apply
Please click the 'Apply' button at the top right corner or go to https://www.translink.ca/About-Us/Careers.aspx to apply for this position and view instructions on the process.
INSTRUCTIONS: Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.
Posting Date: May 15, 2026
Closing Date: Open until filled
Please note that only those short listed will be contacted.
Having trouble applying? Please view the System Requirements & FAQ's by going to http://www.translink.ca/careers.
Equal Employment Opportunity
Coast Mountain Bus Company is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at [email protected]
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