Support Engineer
Core
Provide advanced technical support for enterprise customers by diagnosing complex database issues, investigating internals, and resolving critical outages for a cloud-native distributed SQL database.
Role type
Senior Support Engineer (Database Systems)
Builds
Customer support resolution, bug reports, feature requests, and internal support tools/documentation
Domain
Cloud-native distributed SQL databases, Linux systems, and enterprise data infrastructure
Required skills
SQL query optimization, Linux system administration, scripting (Python/Bash/Go), distributed systems knowledge, AWS/GCP familiarity, QA/testing methodologies
Preferred skills
Kubernetes experience, performance bottleneck analysis, removing single points of failure
Responsibilities
Provide email and live technical support for complex issues and critical outages; Identify, reproduce, and report product issues to engineering; Collaborate with developers and account managers on customer issues; Improve support processes and author documentation
Seniority
Senior, hands-on IC
