Managed Services Intern
Core
Support CDMs in managing remotely the operation of Managed Print Services for customers, balancing customer satisfaction and profitability.
Role type
Intern, Managed Services Operations
Builds
Managed Print Services delivery for corporate customers
Domain
IT Services / Managed Print Services
Deliverable
client delivery
Required skills
Change request handling, daily operations management, operational account review preparation, process documentation, project participation
Preferred skills
Fluent in English, EMEA languages knowledge, customer orientation, proactivity, collaboration, remote work comfort, communication
Technologies
None stated
Responsibilities
Provide support to CDMs in handling change requests and addressing customer queries; Assist CDMs in daily operations management; Facilitate CDMs in preparing operational account reviews; Manage day-to-day operational tasks and follow-up the successful completion; Participate in projects working on process reviews and process documentation under the supervision of the assigned mentor.