Customer Support Engineer (1 Year Contract)
Core
Primary point of contact for customers during installation and onboarding, providing user training and support to ensure a smooth transition.
Role type
Customer Support Engineer (Contract)
Builds
Customer onboarding and training experiences for document management and digital imaging solutions
Domain
Document solutions and digital imaging services
Deliverable
client delivery
Required skills
customer training, equipment installation, basic troubleshooting, workflow guidance, problem-solving
Preferred skills
experience in printing or office equipment, technical support background
Responsibilities
Conduct onsite and remote customer training, support installation and setup of printing equipment, guide customers on daily operations, provide responsive support and basic troubleshooting, follow up to ensure smooth user experience, coordinate with technical teams to resolve issues