#ACN GN-Industry-Health- Health Engagement - Manager
Core
Drive business transformation and engagement strategies enabled by Salesforce across payer, provider, member, and broker ecosystems in the healthcare industry.
Role type
Manager, Salesforce Business Analysis & Consulting
Builds
Scalable Salesforce-driven solutions for healthcare organizations
Domain
Healthcare (Payer/Provider) + Salesforce CRM
Deliverable
product features
Required skills
Salesforce implementation program management, US Healthcare domain expertise (Payer/Provider), Business Analysis, Stakeholder advisory, Solution shaping, Governance establishment, Team mentorship, HIPAA/CMS compliance
Preferred skills
Digital Front Door strategy, Salesforce Health Cloud, Contact Center workflows, Quote-to-Cash processes, Jira/Confluence/Azure DevOps
Technologies
Salesforce (Sales/Service/Health/Experience Cloud), Jira, Confluence, Azure DevOps
Responsibilities
Lead Health Engagement transformations involving Salesforce and drive Digital front door strategies; Act as a strategic bridge between business and technology teams; Provide delivery oversight across requirement gathering, prioritization, UAT, and go-live; Engage with senior stakeholders to define transformation vision and resolve complex business challenges; Establish governance and best practices across process design and change management; Mentor and lead teams of BAs and consultants; Ensure compliance with US healthcare regulations (HIPAA, CMS); Drive continuous improvement across engagement models and Salesforce adoption
Seniority
Manager, hands-on IC with strategic oversight