IT Support Specialist
Core
Maintains IT systems and provides Tier 2 escalated support within a manufacturing environment where uptime directly impacts production output.
Role type
Tier 2 IT Support Specialist
Builds
IT infrastructure stability and user productivity in a manufacturing setting
Domain
Manufacturing operations IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows OS administration, macOS support, Microsoft Intune, NinjaOne, Apple Business Manager, JAMF, Okta/SSO management, Jira Service Management, incident management, Zoom Rooms support
Preferred skills
Vendor coordination, facilities technology support
Technologies
Microsoft Intune, NinjaOne, Apple Business Manager, JAMF, Okta, Jira Service Management, Zoom Rooms
Responsibilities
Resolve escalated Tier 1 tickets for access, permissions, and system integrations; provision and configure Windows endpoints; manage macOS/iOS device lifecycle and compliance; administer identity and access systems; handle incident categorization and tracking; support conference room AV and facility technology.
Seniority
Mid-level, hands-on IC