Services Engagement Lead
Core
Owns successful delivery of services engagements originated by Sales, managing scope, resources, and operational performance for packaging-industry clients.
Role type
Senior IC professional services engagement lead
Builds
Service delivery for enterprise software solutions in packaging, printing, and manufacturing
Domain
Enterprise software / Manufacturing & Packaging
Deliverable
client delivery
Required skills
Professional services sales cycle management, statement of work definition, service pricing and negotiation, requirements gathering for complex engagements, process improvement for service delivery, GPT and AI system prompt optimization, cross-functional collaboration
Preferred skills
Corrugated packaging industry experience, familiarity with Amtech software modules
Technologies
Salesforce, Certinia, Microsoft Office
Responsibilities
Partner with Sales to define project scope, estimate effort, price services, and negotiate commercial terms; meet with customers to document requirements for high-value engagements; develop creative approaches to complex scoping challenges; maintain and improve tools and templates for Sales and Services scoping; collaborate on GPT and AI workflow improvements
Seniority
Senior, hands-on IC
