IT Help Desk Lead | Information Technology
Core
Lead day-to-day Help Desk operations, providing hands-on technical support and coordinating frontline IT services across multiple facilities to ensure employee productivity.
Role type
Senior IT Help Desk Lead / Technical Operations Manager
Builds
Dependable, secure, and customer-focused IT services for BETA Technologies' electric aviation teams
Domain
Aviation / Electric Aviation / IT Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Advanced troubleshooting (Windows, macOS, Linux), incident triage and prioritization, escalation management, technical writing, cross-functional coordination, asset lifecycle management
Preferred skills
Multi-site support leadership, Service Management/Asset Management tools, ERP/PLM/ALM familiarity
Technologies
Windows, macOS, Linux, ticketing systems, collaboration tools
Responsibilities
Lead intake, triage, and escalation for technology incidents and service requests; provide hands-on support for endpoints, identity, and business applications; coordinate support coverage and workflow; act as technical coach for team members; manage end-user lifecycle (onboarding/offboarding); partner with business leaders to resolve access and security issues; analyze ticketing data to identify trends and process improvements
Seniority
Senior, hands-on IC with leadership responsibilities
