Senior Software Engineer, Outbound Capabilities
Core
Own the technical direction and delivery of the Outbound Capabilities product, enabling customers to build campaigns and automate dialing for human and AI agents.
Role type
Senior Staff Full-Stack Software Engineer (Outbound)
Builds
Outbound calling platform (campaigns, auto-dialing, CRM integrations) for Aircall customers
Domain
SaaS / Customer Communications / AI
Deliverable
production ML models | product features
Required skills
TypeScript, Node.js, React, AWS (EKS), GraphQL (AppSync), PostgreSQL, Observability (Datadog), AI coding assistants, Technical leadership
Preferred skills
Telephony (SIP, Twilio), CRM integrations (HubSpot, Salesforce), LLM feature building
Technologies
TypeScript, Node.js, React, AWS, EKS, GraphQL, AppSync, SQS, SNS, PostgreSQL, Datadog, Claude Code, Cursor, Copilot
Responsibilities
Set technical direction and architecture standards; Lead design and delivery of major initiatives; Write and review production code (backend/frontend); Integrate AI into product workflows; Mentor engineers and raise team standards; Own operational excellence (observability, incident response); Partner with Product/Design on technical plans.
Seniority
Senior, hands-on IC with team leadership
