Call Centre Operator
Core
Handle high-volume inbound and outbound calls to schedule appointments, coordinate bookings, and respond to patient enquiries for a national healthcare network.
Role type
Call Centre Operative
Builds
Appointment scheduling and patient coordination for RediMed clinics
Domain
Healthcare / Allied Health
Deliverable
product features
Required skills
Call handling, appointment scheduling, data entry, practice management software navigation, multitasking
Preferred skills
Healthcare or allied health call centre experience, knowledge of pre-employment medicals or injury management processes, familiarity with Genie Practice Management Software
Responsibilities
Handle inbound and outbound calls, schedule appointments and coordinate bookings, respond to client and patient enquiries, enter and maintain data in practice management systems, support administrative and reporting functions
Seniority
Entry-level to Junior, full-time