Support Engineer

United States🌐 Remote💼 Full-time🗓 2026-10-01 → 2026-10-07

Core

End-to-end technical and functional support for Sardine's API-driven agentic risk platform, serving financial institutions to prevent fraud and AML issues.

Role type

Senior Support Engineer (B2B SaaS/Fintech)

Builds

API-driven fraud prevention and AML operations platform

Domain

Fintech, Financial Crime, Risk Management

Deliverable

client delivery

Required skills

SQL, REST API, Cloud Infrastructure, B2B SaaS support, API troubleshooting, Documentation, Cross-functional collaboration

Preferred skills

Third-party vendor coordination, Fintech/Compliance domain knowledge

Technologies

SQL, REST API, Postman, Web-stack technologies

Responsibilities

Troubleshoot and resolve complex technical issues across the platform, Act as a product expert on APIs and SDKs, Create tools and documentation to improve client self-sufficiency, Collaborate with engineering teams to prioritize product bugs, Analyze and diagnose customer-reported issues, Advocate for customer needs to drive product improvements

Seniority

Senior, hands-on IC (via careerplan.io/jobs/43a99bf4-45d7-469d-8541-170420f252e2-support-engineer-at-sardine)

About Sardine

Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.