Implementation Manager
Core
Lead end-to-end implementation of Amwell's telehealth platform for enterprise healthcare customers, translating business objectives into scalable technical and operational solutions.
Role type
Senior Implementation Manager (SaaS/Healthcare)
Builds
Digital care programs and telehealth platform deployments for healthcare organizations
Domain
Healthcare technology / Telehealth / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS implementation leadership, project management, customer relationship management, requirement translation, risk management, cross-functional coordination, process improvement
Preferred skills
Healthcare operations knowledge, EMR/EHR/Telehealth experience, Jira/Monday.com/Microsoft Project proficiency
Responsibilities
Lead multiple concurrent customer implementation projects from kickoff to production launch; manage scope, schedule, milestones, and risks; serve as primary client contact for strategic guidance; facilitate discovery sessions to define implementation strategy; coordinate cross-functional teams (Product, Engineering, Support); identify and mitigate delivery obstacles; support customer growth and expansion opportunities
Seniority
Senior, hands-on IC