Technical Support Engineer
Core
Providing world-class technical support and consulting to customers building on the Circle Platform and Ecosystem, focusing on API-based products and cryptocurrency transactions.
Role type
Senior Technical Support Engineer (SaaS/Blockchain)
Builds
Customer support workflows, incident management processes, and internal support tooling
Domain
Financial services, digital assets, blockchain infrastructure, and SaaS
Deliverable
client delivery
Required skills
Technical issue resolution in fast-paced global support, debugging development issues, programming (Javascript, PHP, Objective-C, Python, Golang, Solidity), incident management, root cause analysis, on-call rotation management, technical leadership, writing complex documentation
Preferred skills
AWS and GCP cloud solutions, REST APIs, distributed systems, databases, developer tools, SQL, Postman, Kibana, Jira, Salesforce, Confluence, developer community management (Discord, Gradual), AI-enhanced engineering tools, training and up-skilling teams
Technologies
Javascript, PHP, Objective-C, Python, Golang, Solidity, AWS, GCP, REST APIs, SQL, Postman, Kibana, Jira, Salesforce, Confluence, Discord, Gradual, GitHub Copilot, Cursor, Claude Code
Responsibilities
Engage directly with customer support tickets to meet SLAs; Triage, investigate, and resolve technical issues related to cryptocurrency transactions and API integrations; Own customer escalations end-to-end; Participate in on-call rotations for 24/7 global operations; Lead incident management efforts and post-incident reviews; Build and maintain internal support tooling and operational workflows; Improve external help documentation and internal knowledge libraries; Provide technical expertise for core products via bug bashes and UAT; Drive cross-functional projects to improve customer experience and operational excellence; Act as a technical leader and escalation point for peers
Seniority
Senior, hands-on IC with leadership responsibilities