Product Specialist
Core
Resident expert and bridge between customers and product management for a multi-agent CX platform, diagnosing agent behavior and shaping the roadmap.
Role type
Product Specialist (hands-on IC with growth path to PM)
Builds
Siena's multi-agent customer experience platform for consumer brands
Domain
AI agents / Customer Experience / SaaS
Deliverable
product features
Required skills
Support or CS background, documentation and enablement, pattern recognition in support tickets, product influence, clear communication, AI tool fluency
Preferred skills
E-commerce or DTC brand experience, social media or community management, conceptual understanding of APIs or prompt engineering
Technologies
Multi-agent systems, prompt engineering, AI tools (ChatGPT, Claude, Perplexity, Cursor)
Responsibilities
Own a defined product surface and become its resident expert, diagnose agent behavior with authority, run the feedback loop to the PM, own enablement (docs, guides, live-chat), run webinars and demos, work the support queue for signal
Seniority
Individual Contributor (IC), early-stage startup