Head Of Workplace Experience

## About the Role Creating content that resonates is great — turning that attention into growth is even better. That's what Manychat does. Our AI-powered automations help creators and brands engage with audiences across Instagram, Messenger, WhatsApp, and TikTok — at the right moment, with the right message, minus the manual work. We're 400+ people across three continents behind the leading platform for conversational growth, with AI skills shaping how we build, how we work, and how we grow. If you have a bold vision for what the work of the future can feel like — and the track record to back it up — this role was designed for you. Here, you get to shape everything: the offices people walk into every day, the moment a new hire feels they've landed somewhere right, the recognition that makes people stay, the events that become stories. Five locations. Three continents. Real authority to build something the industry hasn't seen yet. You set the standard — in close partnership with exec leaders and your team, with the creative freedom to challenge what "great workplace" even means. If that kind of ownership is what drives you, you'll find a lot to work with here. ## About the Team Meet the People team: We're the team behind the teams. People at Manychat ensure everyone has what they need to succeed — whether that's through hiring, training, or building great experiences at work. ## What You'll Do - Define the global standard for workplace and experience — what great looks and feels like at Manychat, across every office, every event, every stage of someone's time here - Shape Manychat offices as both a home for the people who work here and a brand statement for the partners, creators, and clients who walk through our doors — in close partnership with the Employer Branding team - Lead office improvement and new hub development — from brief to handover, working directly with landlords, vendors, and creative partners - Own the global vendor and facilities framework and set the standards that hub teams implement locally - Partner with exec leadership to build the recognition architecture — the programs and moments that make people feel the company sees them - Own the vision for the global events platform — company-wide moments, offsites, local events — with your team driving implementation across every location - Lead and grow your team — set the direction, clear the path, and build people who raise the standard themselves - Track workplace and experience signals across locations and turn them into action - Define Manychat's point of view on AI and the future of work — and lead the programs that put it into practice across onboarding, recognition, and physical space ## What Success Looks Like You'll know it's working when "what great looks like at Manychat" stops being a conversation and becomes something people can point to. - The standard is defined and running across every location. Office improvement is underway; new hubs are in progress. The events calendar is delivering at the quality bar you set. Recognition is live — employees feel it and know what it means here. Signals from across the business are being read and acted on. Hub teams execute the global standard on their own. That's the picture. The role is to build it. ## Requirements - 10+ years in Workplace, Employee Experience, or a similar leadership role — with a track record of setting and owning global standards across multiple geographies - A track record of leading office improvement and new location projects: landlords, vendors, construction, creative partners - Experience building global events platforms and recognition programs that actually get adopted - Commercial accountability: vendor negotiations, lease decisions, budget ownership — the full picture - Aesthetic sensibility and operational depth in equal measure — you design experiences, not just logistics - Comfort operating in a fast-changing environment where the best plans adapt - A concrete view of what AI transformation means for your domain - Readiness to travel regularly ## What We Offer Benefits at Manychat don't start with a spreadsheet — they start with a belief: that you should be healthy, able to care for the people you love, and set up to do your best work. Everything below follows from that: - 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family - 💙 Comprehensive health insurance for both you and your family - 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow - 🫶 Flexible benefits package: instead of a fixed set of perks, you get a flexible benefits budget you can direct across the things that matter most — health, wellbeing, family, and your home office among them. Within these areas, the choice is yours. - 🪴 Hybrid work and generous, flexible time off — planned with your team, not rationed by a rigid quota - 🌎 Work from where you need to — agreed with your team, not tied to a desk. Flexibility we built in on purpose, because location shouldn't get in the way of great work. - 🍽️ In-office perks, including free meals and snacks - 🤝 Company-funded sport activities, annual offsites and team-building events - 🤖 AI isn't a perk here — it's how we work. Tools like Claude and OpenAI are available by default, and we genuinely back teams in adopting whatever makes them faster. It's a toolkit that's well ahead of the market, and you'll have it from day one. ## About the Company Manychat is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. This commitment is also reflec